Returns & Exchanges
At Rugs.ie, we want you to be completely satisfied with your purchase; if a rug doesn't perfectly fit your space, you can return it within 14 days of delivery for a full refund. We offer a straightforward return process to ensure your home shopping experience remains stress-free and enjoyable.
Initiate Your Return
Contact our customer service team via email or our online portal within 14 days of receipt to request a Return Merchandise Authorization (RMA) number.
Package Securely
Ensure the rug is rolled tightly and wrapped in its original protective packaging or an equivalent heavy-duty plastic to prevent damage during transit.
Arrange Collection
Once your return is approved, we will help you schedule a convenient courier pickup from your home or provide instructions for your preferred local drop-off point.
Receive Your Refund
After our warehouse team inspects the returned item to confirm it is in original condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing